Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative or call us.
If we aren’t available, drop us an email on swasticlothing@annex7.com we will get back to you within 20-36 hours!
PRODUCT & QUALITY
1. How can I be sure about the quality of the garment?
We prioritize fabric, fit, and finish. Each product page clearly displays fabric details and care instructions, along with close-up images that allow you to see the texture and detailing before making a purchase.
2. Are the product images accurate?
Our products are photographed in natural light with minimal retouching. While minor color variations may occur due to screen settings, what you receive closely matches what you see online.
3. What fabrics do you use?
We work with a range of premium fabrics, including Pure Cotton, Rayon, Cotton Blend, and Poly Crepe. Fabric details are clearly mentioned on every product page.
SIZING & FIT
1. How do I choose the right size?
Each product page includes a detailed size guide with garment measurements. We recommend comparing these with a similar garment you own.
2. What if I’m between sizes?
We recommend choosing one size up. It offers a better fit and can be easily altered to your perfect size. Still unsure? Contact us—we’re happy to help.
3. Can I get help with sizing before ordering?
Absolutely. You can WhatsApp us your measurements and preferences, and our team will help you select the best size.
Whatsapp: 9829456789
4. Do you offer size charts for all products?
Yes, size charts are available for all our products to help you find the perfect fit.
ORDERS , SHIPPING & DELIVERY
1. Do you ship internationally?
Yes, we ship internationally, but the customer is responsible for all shipping and import/export charges.
2. How can we place bulk orders?
We have received bulk orders. For placing bulk orders, please contact us on WhatsApp at 9983015558
3. Can we directly place the order from the instagram?
You can place your order directly via Instagram DM with the help of our Instagram support team, who will assist you throughout the process.
4. Can I modify my order once it has been placed?
If the order has not yet been dispatched, we can usually update the address, size, or cancel—contact our WhatsApp/support team immediately with your order number. Once the order is packed or shipped, modifications are not possible; you can then use the returns/exchange process after delivery.
5. What are your shipping charges?
India: Free shipping. We ship from Jaipur via DTDC, Blue Dart & etc.
International: We ship internationally via FedEx, DHL, Shipglobal, and Aramex but the customer is responsible for all shipping and import/export charges.
6. Can I change my delivery address after placing an order?
You can request an address change before the order is dispatched by contacting our team with your order details. Once the order is dispatched, address changes cannot be guaranteed; please contact support immediately, and we will try to assist, but rerouting depends on the courier’s policies.
7. What should I do if my order arrives damaged?
If your order arrives damaged, please:
- Keep the packaging and take clear photos of the damaged item and packaging.
- Contact our support/WhatsApp team immediately with photos and order details within 24 hours.
- We will guide you through the return or replacement process as per our Return & Cancellation policy.
8. How do I place an order on Swasti?
1. Browse your favourite styles on our website.
2. Select your preferred size (refer to our size guide if needed).
3. Click on “Add to Cart”.
4. Proceed to checkout and enter your details.
5. Choose your payment method and place the order.
Once your order is confirmed, you’ll receive a confirmation message with all the details
Returns, Replacements & Refunds Queries
1. What is your return policy?
We accept returns and exchanges within 10 days of parcel receipt, provided the items are unused, unworn, and in their original packaging.
2. How do I initiate a return?
To initiate a return, please use this Link.
3. Can I exchange an item instead of returning it?
Yes, exchanges are available.
4. What items are eligible for return?
Items that are unused, unworn, and in their original packaging are eligible for return.
5. Are there any Return & Exchange shipping charges?
Free Return & Exchange
6. Do you offer refunds?
We do not offer refunds to the original payment method. Instead, we provide store credit that can be used for future purchases on our website.
7. What is store credit?
Store credit is a digital balance issued to you, which you can use to shop on our website anytime—just like cash.
8. When will I receive my store credit?
Once your return is received and approved after quality check, your store credit will be issued within 3–5 business days.
9. How will I receive my store credit?
Your store credit will be shared via:
Email / SMS, or directly added to your customer account
10. How can I use my store credit?
You can apply your store credit at checkout while placing your next order. It works like a discount/payment balance.
11. Is store credit refundable or transferable?
No, store credit:
Cannot be converted into cash- Cannot be transferred to another account
12. How many days does it take to replace the product?
Our replacement process usually takes 7–10 working days. Once your return reaches our warehouse and successfully passes quality inspection by our team, we go ahead and initiate your exchange.
